Terms and Conditions

BOOKINGS To make a booking a deposit will be required to confirm your places with the remaining balance due 60 days before the cruise departs. A cruise passenger information form will also be sent to you. This information is required to complete your booking. Bookings are only valid once full payment is made and all passenger paperwork is complete. All prices are subject to change and will be based on current availability. Details of our terms and conditions can be found at the following link: booking terms and conditions

All credit card payments will incur a 1.4% surcharge or additional fees using Stripe.

CANCELLATIONS

Proud Mary

  • More than 61 days before departure - Loss of initial deposit plus 50% of tour cost per person
  • Less than 60 days before departure - Loss of 100% of tour costs per person

    • Murray Princess

  • More than 61 days before departure - Loss of initial deposit plus $50 per person
  • Between 31 and 60 days before departure - Loss of initial deposit plus $200 per person
  • Between 15 and 30 days before departure - Loss of initial deposit plus 50% of tour cost per person
  • Less than 14 days before departure - 100% of total tour cost
    • For cancellations made 15 days or more before departure, the full value (less an administration fee of $100 per person), may be applied to another cruise if completed within 12 months of the original booking. If the re-booked cruise is of a greater value, the difference must be paid upon re-booking.

    P.S. Emmylou

  • More than 60 days before departure - Loss of initial deposit plus $250 per person
  • 31 and 59 days before departure - Loss of initial deposit plus 50% of total cost per person
  • Less than 30 days before departure - 100% of total cost

    • All cancellations must be in writing. Bookings are not completed until all information / paperwork has been provided and full payment is received.

    FITNESS TO TRAVEL For Passengers cruising on the PS Murray Princess who are over the age of 80, either a Doctors certificate of fitness to cruise or a copy of their Travel Insurance Policy prior to the cruise departure will be required.

    REFUNDS All refunds are subject to the terms and conditions of each operator. All amendments or cancellations of any bookings must be in writing and refunds (if applicable) will be processed within 14 days of cancellation.

    TRAVEL INSURANCE As a valued customer of Murray River Cruises, we are pleased to offer you the opportunity to purchase discounted travel insurance. Options include single trip or annual frequent travellers plan on domestic or international travel.

    Free quote for Travel Insurance by SureSave

    Travel Insurance by SureSave SureSave is an Australian travel insurance company who specialise in providing help that’s designed for travellers. Underwritten by certain underwriters at Lloyds, they are dedicated to keeping customers informed and covered through an honest and genuine approach to travel insurance.

    SureSave provides world assistance through their Sydney-based support team, including an award-winning customer contact centre, claims team and 24/7 Emergency Assistance team. All their services are in-house, so rest assured that no matter where your travels take you, you’ll have access to expert assistance from home.

    Free travel safety app with every policy When you buy a policy with us, you’ll get instant access to the free SureSave travel safety app, including policy details, emergency contacts and guides to your travel. View a video on the SureSave app.

    Disclaimer SureSave Pty Limited, ABN 82 137 885 262 AR 339902, is an authorised representative of Cerberus Special Risks Pty Limited ABN 81 115 932 173, AFS Licence No. 308461. (Cerberus). Momentum 17 Pty Ltd, trading as Australian Tours and Cruises, ABN 18 621 028 402, is a distributor for Cerberus. This insurance is underwritten by certain underwriters at Lloyd’s.